I decided to call Cingular back to complain about sending my phone to Motorola. I explained to them that if I sent my phone to Motorola then I would be out of a cell phone for a while. The lady put me on hold and read all the notes in the system from each time that I called and tried to figure something out for me. When she got back I told her that I was to the point that I would accept the downgrade. She then asked me if the people explained to me that if I accepted the downgrade I would not be able to upgrade again unless I bought a new phone or waited for my time to come up for an upgrade. I told her that nobody explained that to me and that it was a little messed up for them to offer a downgrade anyway. So, finally the lady told me that since I have had so much trouble with all the phones that have been sent out she would try to get authorization to get me a free upgrade. Guess what, she succeeded. So they gave me a free upgrade and they are express shipping it (over night) free of charge!
Oh Yeah, I forgot to tell you that the lady that helped me out so good had the same name as me. It wasn't spelled the same but who cares. We Kellie's are great people. HA! HA! HA!
No comments:
Post a Comment